Thank you for shopping with Elfstein Wellness. We want you to be satisfied with your purchase. This Refund and Returns Policy explains our rules regarding returns, refunds, exchanges, damaged products, and order cancellations.
1. Return Eligibility
We accept eligible returns within 30 days of delivery.
To qualify for a return:
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The item must be unused and in its original condition.
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The item must be in its original packaging, where applicable.
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The item must not be damaged due to misuse, improper handling, or normal wear and tear.
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You must provide your order number or other proof of purchase.
Some products may be non-returnable due to health, hygiene, safety, or regulatory requirements.
2. Health and Wellness Products
For health, wellness, personal-care, and hygiene products, returns may be restricted when the product has been opened, used, or unsealed.
This restriction is intended to protect the health and safety of our customers.
Please contact us before returning any health or wellness product to confirm whether it is eligible for return.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible after delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging, if applicable
After reviewing the issue, we may offer a replacement, exchange, refund, or other appropriate resolution.
4. Refunds
Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
5. Return Shipping
Unless the item was received damaged, defective, or incorrect, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.
6. Exchanges
If an eligible item is defective, damaged, or incorrect, we may provide a replacement or exchange depending on product availability.
If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.
7. Non-Returnable Items
Certain products may not be eligible for return, including:
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Opened or used personal-care products
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Opened health or hygiene products
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Products that cannot be resold for health or safety reasons
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Gift cards, where applicable
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Clearance or final-sale items, where clearly identified
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Items damaged through customer misuse
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Products specifically identified as non-returnable on the product page
8. Order Cancellations
You may request cancellation of an order before it has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. In that case, you may need to follow the applicable return procedure after delivery.
9. Refunds for Undeliverable or Returned Packages
If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package, we may contact you regarding available options.
Additional shipping charges may apply if the order needs to be reshipped.
10. How to Request a Return
To request a return or refund, please contact Elfstein Wellness through the contact information provided on our website.
Please include:
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Order number
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Customer name
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Item(s) you want to return
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Reason for the return
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Photos, if the item is damaged or defective
Do not send a product back without first contacting us and receiving return instructions.
11. Processing Time
We aim to review return and refund requests as promptly as reasonably possible.
Refund processing times may vary depending on the payment method and financial institution. Once a refund has been approved and issued by us, additional processing time may be required before the funds appear in your account.
12. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly.
13. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through our website.
Website: elfsteinwellness.store
Company: Elfstein Wellness
